Due to the specialized nature of our products and quality-control requirements, all sales are considered final unless an item arrives damaged, defective, or incorrect.
Eligible Refunds or Replacements
- Incorrect item received
- Product damaged during shipment
- Missing item from order
- Manufacturing defect verified by our quality team
Non-Refundable Situations
- Customer ordered the wrong item.
- Product has been opened, altered, or improperly stored.
- Delivery delays caused by the shipping carrier.
- Customer dissatisfaction based on research outcomes or expectations.
Reporting an Issue To request a replacement or review:
- Contact Customer Support within 7 days of delivery.
- Include your order number.
- Provide photos of the product and packaging, if applicable.
Approved Claims Upon approval, we may:
- Replace the item.
- Issue store credit.
- Provide a refund to the original payment method.
Refunds generally appear within 5-10 business days depending on the customer’s financial institution.
